These Terms of Service (the "Terms") govern use of the CraftBrief and InspeQtion applications and this website (together, the "Services"), provided by CraftBrief ("we," "us"). By creating an account or using the Services, you agree to these Terms. If you use the Services on behalf of a company, you agree on that company's behalf and represent that you have authority to do so.
1. The Services
CraftBrief is operations software for field-service businesses: scheduling, dispatch, time tracking, inspections and reports (InspeQtion), estimates, invoicing, payroll computation, and client communication. Features vary by subscription plan and by which optional modules a company has enabled.
2. Accounts and organizations
- Each company using the Services (a "Company") is set up as its own organization, with an owner or administrator who controls roles, permissions, modules, and settings.
- You are responsible for keeping your login credentials secure and for activity under your account.
- The Company controls the business data in its organization, including records about its team members and clients. We process that data on the Company's behalf, as described in our Privacy Policy.
3. Subscriptions, trials, and add-on modules
- New Companies may receive a free trial. When a trial ends, continued use requires an active subscription.
- Optional add-on modules are billed only once they are enabled for your Company.
- Fees are billed in advance on the agreed cycle. Accounts with unpaid balances may be suspended until payment is resolved.
- Subscription payments are processed by our payment provider; we do not store card or bank numbers.
4. Your content
- Companies own the content they and their users put into the Services — records, photos, reports, documents, and client data ("Customer Content").
- You grant us the limited rights needed to host, process, transmit, and display Customer Content in order to operate the Services.
- You are responsible for having the right to upload the content you upload, and for the accuracy of records your Company keeps.
5. Acceptable use
You agree not to misuse the Services. Among other things, you will not:
- Attempt to access another organization's data or circumvent access controls;
- Use the Services to violate any law, including employment, wage-and-hour, and communications laws;
- Send unlawful, deceptive, or unsolicited messages through the Services;
- Interfere with the operation or security of the Services, or resell them without our agreement.
6. Client communications and text messaging
Companies that use the Services to communicate with their own clients are responsible for those communications, including obtaining any legally required consent. Text messages are sent only to numbers with a recorded opt-in, and recipients can opt out at any time by replying STOP. Companies must not use the messaging features for marketing to numbers without consent or in violation of applicable law (including the TCPA).
7. Third-party integrations
The Services can connect to third-party products a Company chooses — such as QuickBooks Online, Square, Stripe, or a payroll provider. Those products are governed by their own terms and privacy policies. We are not responsible for third-party products, and an integration may stop working if the third party changes its service.
8. AI features
Some features use AI to draft content — for example, drafting an inspection finding from a photo or answering questions about your organization's data. AI output is advisory only: it is presented for human review and is not saved or acted on without a person confirming it. You are responsible for reviewing AI-drafted content before relying on it. Pay, overtime, and scheduling calculations are performed by deterministic rules, not by AI.
9. Safety features are not an emergency service
The Services include safety tools such as a panic alert and welfare check-ins. These notify designated people at your Company; they do not contact police, fire, or medical services, and they are not a substitute for calling 911 or your local emergency number. Delivery of any alert depends on device, network, and notification permissions, and cannot be guaranteed. In an emergency, call emergency services first.
10. Payroll and compliance disclaimer
The Services compute gross pay, overtime, and accruals from the rules your Company configures. The Company is responsible for verifying those figures, for the rules it configures, and for its own compliance with employment, tax, and labor law. The Services do not provide legal, tax, or accounting advice.
11. Availability and changes
We work to keep the Services available and secure, but they are provided "as is" and "as available." We may improve, change, or discontinue features over time; if we discontinue a material feature your Company relies on, we will make reasonable efforts to provide notice.
12. Disclaimer of warranties
To the fullest extent permitted by law, we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Services will be uninterrupted or error-free.
13. Limitation of liability
To the fullest extent permitted by law, we will not be liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenue, or data, arising from or related to the Services. Our total liability for any claim will not exceed the amounts your Company paid us for the Services in the twelve months before the claim arose.
14. Indemnification
A Company will defend and indemnify us against claims arising from its Customer Content, its communications with its clients, or its violation of these Terms or applicable law.
15. Termination
A Company may stop using the Services at any time. We may suspend or terminate access for material violation of these Terms or non-payment. Upon termination, the Company may request an export of its data within a reasonable period before deletion.
16. Changes to these Terms
We may update these Terms from time to time. If we make material changes, we will update the date above and, where appropriate, notify Companies through the Services. Continued use after changes take effect constitutes acceptance.
17. Contact
Questions about these Terms: support@craftbrief.com